Customer Care

FAQ & Shipping

Everything about how your fragrance reaches you — delivery rates and timelines, returns, payment, and the questions we are asked most.

Delivery rates & timelines

OptionRateEstimated time
Abuja same-city delivery₦3,000Same day or next day for orders placed before 2pm WAT
Nationwide (rest of Nigeria)₦5,00024–72 hours after dispatch, depending on your state
International express₦25,0005–10 business days, excluding customs clearance

Rates are per order, not per bottle, and are added at checkout once you pick your delivery option. Timelines start from dispatch, not from the moment you pay. International customers are responsible for any import duties or customs charges in the destination country.

Returns & exchanges

  • Unopened bottles — returnable within 7 days of delivery if still sealed, unused and in their original packaging. Contact us first so we can approve the return.
  • Damaged, faulty or wrong items — report within 48 hours with photos. Replacement or full refund, return shipping on us.
  • Exchanges — swap an unopened bottle for another fragrance of equal value; you cover the return leg and we cover sending the replacement.
  • Not returnable — opened or sprayed bottles, testers, decants and gift items.

Frequently asked questions

Are your fragrances authentic?
Yes. Every bottle we sell is sourced through channels we trust and sold sealed in its original packaging. We do not sell decants or replicas.
When will my order be dispatched?
Orders confirmed before 2pm WAT on a business day are packed and dispatched the same day. Orders placed later, or at the weekend, go out on the next business day.
Do you deliver outside Abuja?
Yes — we deliver to every state in Nigeria through our courier partners, and internationally by express courier.
How do I track my parcel?
Once your parcel leaves us we send the courier name and tracking reference to the email and phone number on your order. Message us on WhatsApp if you need an update.
Which payment methods do you accept?
Checkout is powered by Flutterwave, so you can pay with any Nigerian debit or credit card, bank transfer or USSD. We do not accept payment on delivery.
Can I return a fragrance if I don't like the scent?
Only if the bottle is unopened, unused and still sealed, and you tell us within 7 days of delivery. Once a bottle has been sprayed we cannot resell it, so it is not returnable. If you are unsure which scent suits you, try the Scent Finder or message us before ordering.
What if my order arrives damaged or wrong?
Tell us within 48 hours of delivery with photos of the item and the packaging. We will replace it or refund you in full, including return shipping.
How long do refunds take?
Approved refunds are sent back to your original payment method and typically land within 5–10 business days of us receiving and inspecting the returned item.
Do you offer gift wrapping?
Yes — leave a note when you order or message us on WhatsApp and we will wrap it and include a handwritten card at no extra cost.